Executive Summary:
We can handle any portion of your loan origination, account management,
or loss mitigation operations, enabling you to concentrate on growing
your business
Our experienced, knowledgeable staff can perform any or all portfolio
management tasks for your institution
We deliver the highest possible service levels and response times to
help maintain a high level of customer satisfaction
Business Process Outsourcing (BPO)
Fiserv Lending Solutions offers a full line of services for the entire life of a
contract to support our indirect finance clients. Your organization can choose
the configuration that best suits your needs.
Business Process Outsourcing (BPO) In-Depth
Whether we provide a complete business solution or perform select services to
augment your staff, our BPO is a seamless extension of your institution,
enabling customer account administration from origination to closeout in the
indirect lending industry.
The expertise and experience that is an integral component of our services means
that you maintain the highest level of customer experience for your consumers,
and protect the profitability of your portfolio.
We offer several unique services to the automotive finance world, such as Plate
& Registration Cancellation, Lease Maturity Management, and Strategic Vehicle
Remarketing.
Each of our services is performed by people with extensive background in
indirect lending, who make upholding the image of your organization their
primary goal.
Does your organization fit one of these profiles?
You want to get up and running in the indirect lending business quickly.
Your institution purchased a portfolio that is now in run–off.
You need experienced professional resources to manage your existing portfolio.
Your company has instituted a new dealer reserve plan and your system needs
customization.
You license our software and you need conversion and Project Management
assistance.
Sound familiar?
Fiserv Lending Solutions can help. We listen to our clients, developing close
partnerships that nurture a high level of respect and trust.
We know the indirect lending business from application at the dealership through
final payment. Our Automotive BPO delivers for you—in multiple ways through
multiple channels.
Our lease and loan servicing program acts as an invisible extension of your
company or private label to assist you in managing your indirect lease/loan
portfolios.
You can choose from a wide array of services to meet your specific needs.
Benefits
Since 1989, when we first offered and performed complete Business Process
Outsourcing Services solutions, clients have taken advantage of our unique
migration path. This path provides:
Quick market entry
Rapid growth possibilities
Minimum staffing and IT responsibilities
Minimal capital expenditures
Deployment of state of the art technologies
First party or private label service, invisible to your customers
Highest possible service levels and response times
State of the art technology
Regulatory compliance
When the time is right, you can choose to transition from business process
outsourcing to in-house operations or to BPO specific functions, while keeping
your focus on your core competencies. Our Automotive BPO derives the direct
benefit of our constantly evolving approach to account management and software
upgrades.
Fiserv Lending Solutions Automotive BPO Services also offer the solution for
clients who wish to exit the indirect lending business but want to retain
optimal control of their portfolio from Customer Service to Collections.
KnowledgeBank
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