Executive Summary:
Efficiently handle inquiries & requests without accessing the mainframe
Build a solid relationship with your customer
Provide premium service
Account Servicing
Customer Service System
Throughout the life of the loan or lease, you have many opportunities to build a
solid relationship with your customer. Our system helps you provide premium
service and gain maximum benefit by allowing your customer service
representatives to efficiently handle inquiries & requests without having to
access the mainframe.
Customer Service System In-Depth
The phone request triggers the queue; the individual trained to handle the
activity gets the call.
For each account, the processor will be able to instantly review
up–to–the–minute account activity.
Correspondence can be an e-mail, fax, or ad hoc letter.
You can view and generate memos from all systems (web–based and mainframe).
Queuing capability is based on your defined parameters.
You can perform account maintenance tasks easily, with the assurance that
proper procedures are followed.
Thorough statistics provided for management to review employee productivity
and project staffing requirements.
KnowledgeBank
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