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Fiserv Loan Servicing Platform®
Service all types of mortgage, home equity, and consumer loans using one system, one workflow and one workforce. Consolidate customer accounts as you more efficiently manage home equity or blended loan portfolios.
Executive Summary:
Comprehensive, real-time processing support for mortgage, home equity, and consumer loan servicing, including built-in support for all aspects of customer service, cashiering, escrow, collections, and default management
Full home equity product support, including escrow, fees, default management and reporting
Customer-centric views of multiple borrower accounts enhance cross-sell and collection campaigns
Definable process automation tools let you manage and control business processes across the servicing enterprise
Contact us for more information about MortgageServ and its home equity servicing capabilities.
Fiserv Loan Servicing Platform In-depth:
The Fiserv Loan Servicing Platform enables you to consolidate back office functions and create one blended debt service operation. Browser-based, accessible 24/7, and scalable to millions of loans, the system supports your diverse product mix on a single platform.
Built-in tools let you define rules and automate tasks related to payment processing, delinquency intervention, default management, private label sub-servicing and other servicing functions.
Pre-scripted sales messages and campaign management tools enable you to capture new business
Automation tools support revolving credit products with varying interest structures, payment calculations, escrow and investor requirements
Realtime processing offers up-to-date information, preventing advances beyond credit limits, alerting service representatives about frozen credit lines and expediting stop payments
Integrated collection, payment scheduling and collections capabilities let you keep credit-challenged borrowers on track and guard against loss.
HELOC Fundamentals
Whether you are servicing existing accounts or want to improve cross-selling programs, the Fiserv Loan Servicing Platform helps you lock in the home equity customer.
HELOC plan setup
Effective dating of rate changes
Tiered interest rates
Automated fee assessment
Teaser rates/promotional pricing
Annual fee waivers
Disputed transactions
Line freezes
Deferred closing costs
Credit card access
Overdraft protection
Rate lock
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