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Fiserv Loan Servicing Platform Overview
Process all real estate loans using one system, one workflow, and one workforce to streamline internal processes, accelerate information exchange, and ensure quality customer care. In addition to comprehensive mortgage loan servicing for high-volume, multi-entity lending institutions, this universal servicing platform supports a full range of home equity and consumer loan products.
Executive Summary:
Comprehensive, realtime processing support for mortgage, consumer and home equity line and loan servicing
Easy-to-learn point-and-click navigation through a browser-based user interface
Enhance management control and ensure operational and servicing consistency with built-in automation tools
A global, service-oriented architecture for superior integration capabilities that business agility and flexibility
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Fiserv Loan Servicing Platform In-depth:
The Fiserv Loan Servicing Platform enables servicers to consolidate back office functions and create one blended debt service operation.
The system’s built-in tools enable lenders to define their own rules and automate tasks related to payment processing, cashiering, escrow, investor accounting, delinquency intervention, default management, private label sub-servicing and other business-critical servicing functions.
Process automation tools guide servicing employees through tasks, facilitate workflow activity, reduce the chance of human/administrative error and ensure consistency across your processing and customer service operations.
To meet the needs of a global workforce and customer base, the browser-based Loan Servicing Platform is accessible 24/7.
With complete support for multi-entity and subservicing enterprises, as well as the ability to process a wide range of products and manage millions of loans, the system is the premier choice for servicers with diverse and growing portfolios.
Accessed via browser, the Fiserv Loan Servicing Platform provides all the intuitive navigational elements that you would find on a Web site.
Links can be customized to reflect task assignments for each employee.
Links can be used to speed navigation to specific screens, launch automated tasks, or navigate to third-party Web sites.
Realtime processing enables multiple events to be completed for a single account during a single day. Board loans, post or reverse payments, sell the loan to an agency, and service release without waiting for a nightly batch.
A consolidated customer information file provides your management team with the up-to-the-minute views of your operation
Keep work moving with tasks and queues that immediately adjust as work is assigned, completed, or reassigned.
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